Privacy Policy

I. General information on data processing

The protection of your privacy is very important to us. We would therefore like to inform you at this point which of your personal data we collect during your visit to our website and what it is used for. But we also offer you a variety of services outside of our website that you can use in different ways. Depending on whether you contact us online, by phone, in person or in any other way and which services you use, different data is generated from different sources. We collect or receive personal information when that information is provided to us (e.g., when you contact us); in the course of our relationship with you (e.g., when you make a purchase); when you make personal information public (e.g., when you post a public statement about us in social media); when you visit our sites; when you register to use our site; or when you interact with third-party content or advertisements on a website or in an app. Personal data is any information relating to an identified or identifiable natural person. This includes information such as your name, age, address, telephone number, date of birth, e-mail address, IP address or user behaviour. Information where we cannot (or only with a disproportionate effort can) establish a connection to your person, e.g. by making the information anonymous, is not personal data. If we process your personal data for the provision of certain offers, we will inform you in the following about the specific procedures, the scope and purpose of the data processing, the legal basis for the processing and the respective storage period.

A. General information on data processing

Your personal data will be processed in accordance with the principles of the UK Data Protection Act 2018 (hereinafter “DPA“) and only if you have given your consent. An exception to this rule applies only in those cases where prior consent cannot be obtained for factual reasons or where the processing of the data is permitted by law.

B. Deletion and storage period of your personal data

Your personal data will be deleted or blocked as soon as the purpose of storage no longer applies. We do not intentionally collect personal information from children. If you believe that we have collected personal information without appropriate consent from a person who is not yet contractually capable, please inform us here. We will then immediately take appropriate measures to investigate or delete the respective data. Additionally, you have the right to request the deletion of your data at any time. To do this, please contact us here.

II. Collection and storage of personal data as well as type and purpose and their use

A. When visiting our website

When you enter our website, remnantrevolution.co.uk, information is automatically sent to the server of our website by the browser used on your end device. This information is temporarily stored in log data, a so-called log file. The logfiles contain data that allow an assignment to a user. In addition, we use cookies and analysis services when you visit our website. You will find further explanations under VII. Tracking and analysis tools and VI. Cookies and pixel-tags of this privacy policy.

The following data is processed:

Browser type and version and other information transmitted by the browser, such as the operating system of your computer, the name of your access provider, geographical origin, language setting, etc.
The IP address of the requesting computer
Date and time of access
Name and URL of the retrieved file
Websites from which the user’s system accesses our website
Web pages that are accessed by the user’s system via our website

The mentioned data will be processed by us for the following purposes:

Guarantee of a smooth connection of the website
Ensuring a comfortable use of our website
Evaluation of system security and stability
Continuous improvement of the website

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this, your IP address must remain stored for the duration of the session. The storage in log files is done to ensure the functionality of the website. We also use the data to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person. The data will be deleted as soon as they are no longer required to achieve the purpose of their collection. The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. There is therefore no possibility of objection on the part of the user.

B. When purchasing goods

On our website we offer you the possibility to purchase goods by entering personal data. This data is entered by you in an input mask, transmitted to us and stored.

When you order goods through our website, the following information is processed:

Country
First and last name
Street, postal code and city
Phone number (optional)
E-mail address
Billing address
Shipping address
Date of birth, depending on the payment method you choose
Payment data, depending on the payment method you choose

The mentioned data will be processed by us for the following purposes:

to identify you as a contractual partner
to check the plausibility of the data entered by you
to the payment processing of your order
to process any warranty claims that may exist and to assert any claims against you
to coordinate appointments by telephone in the context of a delivery

The data processing is carried out on your order is necessary for the performance of the contract and for other pre-contractual measures and our legitimate interests. When you place an order, we process your personal data only to the extent necessary to fulfill and process your order. The provision of the data is necessary for the conclusion of the contract. Non-provision has the consequence that no contract can be concluded. The personal data processed by us for the order will be stored until the expiry of the statutory warranty period and will be automatically deleted thereafter.

C. When using vouchers within the scope of an order

When using vouchers, we also store the following data when an order is placed:

Voucher value
Voucher code
Time of the voucher redemption

We use the data provided in the context of an order for vouchers for the purpose of checking and processing the order. This also includes the logging and processing of data related to the use of vouchers, in particular for the prevention of fraud.

D. In connection with our newsletters

Should you subscribe to our newsletter during your visit to our website by entering your e-mail address and confirming the privacy policy, we will use your e-mail address to send you our free newsletter about interesting product offers, novelties etc. If you are not a customer, you can still receive our newsletter. To receive the newsletter, it is sufficient to provide an e-mail address and to confirm the privacy policy. When you subscribe to a newsletter, we automatically save the times of subscription and confirmation. This way we can prove that you have actually registered and possibly detect misuse of your e-mail address. The sending of the newsletter is based on your explicit consent. If you are our customer, the mailing is based on our legitimate interest in informing you about current product recommendations for you (direct marketing). The data will be deleted as soon as they are no longer needed to achieve the purpose for which they were collected. Your e-mail address will be saved as long as your subscription to the newsletter is active. You can unsubscribe from our newsletters at any time e.g. via a link at the end of each newsletter. Alternatively, you can unsubscribe at any time by contacting us here. We store the personal data collected by us for sending the newsletter until you request us to delete it.

E. When using our contact form

Via a contact form provided in our helpcenter, we offer you the opportunity to contact us at any time with questions of any kind. In the course of processing your contact, the following data is requested so that we can allocate your request and then answer it:

Valid e-mail address
First and last name
Your message to us

Additional personal information such as your address or your order number is not recorded unless you provide this information voluntarily. In addition, we have a legitimate interest in being able to respond to inquiries from our customers and interested parties and thus ensure a functioning customer service.

III. Cookies

A. What are cookies?

We use cookies on our site. These are small files that your browser automatically creates and stores on your device (laptop, tablet, smartphone or similar) when you visit our website. Information is stored in the cookie, which in each case arises in connection with the specifically used end device. This does not mean, however, that we will have immediate knowledge of your identity. On the one hand, our website uses transient cookies that are automatically deleted when you close your browser. Transient cookies allow you to capture your session ID in order to associate different requests from your browser with a common session. This enables us to recognize your device when you visit the website later. Furthermore, we use persistent cookies on our website. This type of cookie is stored in your browser for a longer period of time and transmits information to us. The respective storage period varies depending on the cookie. We use technically necessary cookies to make our website more user-friendly. We use technically necessary cookies to make our website more user-friendly. The following data is stored and transmitted in the cookies:

Language settings
Articles in a shopping cart
Log-in information

We also use cookies on our website, which enable an analysis of the surfing behaviour of the users. In this way the following data can be transmitted:

Entered search terms
Frequency of page views
Use of website functions

The user data collected in this way is pseudonymized by technical precautions. Therefore it is no longer possible to assign the data to the calling user. The data is not stored together with other personal data of the users. When you visit our website, a note about the use of cookies and tracking methods appears at the bottom. By clicking Accept, you accept the use of all cookies on our website. Alternatively, you can click on Settings to set your individual cookie usage. Please note that the hint disappears as soon as you have made an individual setting. After disappearing, you will reach the privacy settings at the bottom of each page of this website.

B. Opt-Out possibilities

It is important to us that you can customize your privacy on our website. When you visit our website, a note about the use of cookies and tracking methods appears at the bottom. By clicking Accept, you accept the use of all cookies on our website. Alternatively, you can click on Setting to set your individual cookie usage. Please note that the hint disappears as soon as you have made an individual setting. You can also configure your Internet browser so that no cookies are stored on your computer or so that a message always appears before a new cookie is created. However, completely disabling cookies may mean that you will not be able to use all features of our website. Some web browsers have the ability to enable a “Do not track” feature that sends signals to the websites you visit indicating that your online activity should not be tracked. This is not the same as blocking or deleting cookies, as browsers with a “do not track” feature may still accept cookies. There is currently no industry standard governing how companies should respond to “do not track” signals, but such a standard may be developed in the future. In the help function of your browser or under the respective following link you will find instructions on how to disable cookies in the browser you are using. You can find more information here:

However, you can also use appropriate tools or browser add-ons to prevent the use of cookies or pixels on our websites. The transmission of Flash cookies cannot be prevented by the browser settings, but by changing the settings of the Flash Player.

IV. Immediacy and changes of this privacy policy

This data protection declaration is currently valid and was last updated as of 30/06/2024. Due to the further development of our website and offers above or due to changed legal or regulatory requirements, it may become necessary to change this privacy policy. You can access and print out the current data protection declaration at any time on the website at remnantrevolution.co.uk/privacy-policy